Refund and Cancellation Policy

Last updated: 13 October 2026 · Effective date: 13 October 2026

This policy is part of our Terms of Service and applies to payments made to HYRAX COMMUNICATION PRIVATE LIMITED (CIN U64204MP2017PTC043952, GSTIN 23AAECH2835H1ZU) for DNDTeams AI.

1. How billing works

DNDTeams AI is prepaid. You add credits to your wallet, and each paid action (for example an AI reply, WhatsApp message, campaign message, invoice, website publish or Project Agent turn) is charged at the rate shown in the app for your country and currency at the time of use. Prices may change with notice as described in the Terms.

2. Wallet credits are non-refundable and non-transferable

Wallet credits are non-refundable, non-transferable and cannot be exchanged for cash, except (a) where applicable law (including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020) requires a refund, (b) for duplicate or failed payments under section 5, or (c) where we agree otherwise in writing. Transfers are possible only through features we provide (for example a reseller funding its own customer's wallet). Credits do not expire while your account remains open and in good standing.

3. Failed messages: automatic credit to wallet only

If a chargeable delivery such as a campaign message or missed-call auto-reply fails as detected by the platform, its charge is credited back to your wallet automatically. These credits are made to the wallet only; no cash or bank refund is made for failed messages. Messages delivered to WhatsApp, a carrier or a provider but not read, blocked by the recipient, or filtered by a third party are not "failed".

4. Services already used

Charges for actions carried out (for example an AI reply generated, a message submitted, a website published) are not refundable, including where the outcome is affected by AI output quality or by WhatsApp/Meta, telecom or provider decisions such as number restrictions or bans. If you believe you were charged in error, contact us within 7 days with the transaction details from your wallet history; if we confirm an error, we credit the wallet.

5. Duplicate or failed payments

If your payment was debited but your wallet was not credited, or you were charged twice, contact us with the payment reference. Once confirmed, we will credit your wallet or refund the payment to its original source within 5–7 business days, subject to bank and gateway processing times.

6. Plans and subscriptions

The Service is pay-as-you-go. If we offer optional plans or bundles, their cancellation, renewal and pro-rata rules will be stated at the point of purchase.

7. Account closure, termination and suspension

If you close your account, unused credits are handled under section 2. If you believe a legal exception applies, contact us within 30 days of closure; any refund required by law goes to the original payment method, less non-refundable gateway fees and taxes.
If HYRAX terminates for convenience (not for your breach), we will refund unused purchased credits (excluding promotional or bonus credits) to the original payment method.
Accounts suspended or terminated for breach of the Terms, spam, fraud or abuse are not eligible for any refund, and credits may be forfeited or applied to penalties, chargebacks or third-party claims, to the extent the law allows.
Promotional, bonus or free credits have no cash value and are never refundable.

8. Reseller customers

If you signed up through a reseller, or a reseller collected your payment through its own gateway, that reseller is solely responsible for your refunds and billing. Contact the reseller first. HYRAX has no obligation to refund amounts it did not receive, but can help escalate unresolved issues.

9. How to request

Email jitendrawadhwani.com@gmail.com (or info@dndteams.com / WhatsApp +91 8827409728) with your registered email, transaction or payment reference, amount and reason. We acknowledge within 24 hours and resolve within 15 days. Grievance Officer: Jitendra Wadhwani, jitendrawadhwani.com@gmail.com

If this policy is translated, the English version prevails.